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Help >> Legal Advice and Questions >> Liability for mail order goods not received
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Message started by Grenache on May 21st, 2012 at 11:05pm

Title: Liability for mail order goods not received
Post by Grenache on May 21st, 2012 at 11:05pm
Hello

A neighbour of mine ordered some goods from a mail-order supplier, but they failed to arrive.

She phoned them up, and the company said they had posted them a couple of weeks ago by second class post, but they had not asked for (paid for) recorded delivery, nor had they obtained a proof of posting.

The company is refusing to send replacements, and my neighbour (an older lady) is now out of pocket.

What are her rights?  Does the seller have to replace them even though there's no proof of posting?

Thanks.

Title: Re: Liability for mail order goods not received
Post by grumpy on May 22nd, 2012 at 8:03am
The contract is not fulfilled as the company had to deliver the goods paid for. She should complain and say she will report them to trading standards if they don't fulfil their side of the bargain.

Title: Re: Liability for mail order goods not received
Post by Grenache on May 22nd, 2012 at 11:19am
Thank you, Grumpy, I'll pass on that advice.

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