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Am i entitled to a full refund (Read 3625 times)
tracy14
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Am i entitled to a full refund
Sep 10th, 2005 at 7:45pm
 
I bought a suite and paid for it fully.  Upon delivery i noticed it had the same defects as the one used in the store for modelling purposes.  I asked the driver if the suite was direct from the warehouse and he confirmed that it was.  I did not believe him and refused to take delivery.  I contacted the manager of the shop and tried to arrange another delivery time but the times where not suitable for me and i asked for a full refund, which they refused.

I contacted Consumer Rights Direct advised me to send a letter requesting my money and replied back offering me a new delivery time, i am not happy with this and again Consumer Rights advised to phone them and verbally request my money.  I have done this and again i was refused my money and the manager advised me that he has had advise and was told that if i took them to court i would lose as they had offered a replacement.  I believe this to be incorrect, I am wrong?

I would be grateful for some advice

Tracy
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